Government IT - C1 Gov - ConvergeOne Government Solutions

ConvergeOne Government Solutions (C1 Gov) to Support Major Air Force Enterprise Voice Solution Project Worldwide

ConvergeOne Government Solutions (C1 Gov), a leading provider of customer experience and digital infrastructure solutions for federal agencies, announces its selection as the major subcontractor to AMERICAN SYSTEMS on a significant U.S. Air Force contract. The $42 million Task Order, awarded under the GSA’s Multiple Award Schedule, will implement an Enterprise Voice Solution (EVS) for U.S. Air Force, Space Force, and Air National Guard installations worldwide.

Enhancing Communication Capabilities for the US Air Force and Space Force through Advanced Optical Technologies

The responsibilities shouldered by the United States Air Force and Space Force requires cutting-edge technological prowess, especially with communications. With escalating threats and intricate global missions on their plate, the need for secure and dependable data transfer is paramount.

CX Agent Demonstrating The Value of Agent Assist, Self-Service, and Analytics

Unlocking the Potential of AI in Government Services

Integrating artificial intelligence into government services can significantly enhance operational efficiency, improve public engagement, and streamline administrative processes.

AI Knowledge Management: Who’s in Control of Your AI?

Artificial Intelligence (AI) is rapidly transforming how governments interact with citizens. To stay ahead of the curve, government IT leaders must understand the interplay between AI and effective knowledge management.

Transforming the New York City Department of Social Services (DSS) with a Cloud-Based Contact Center Solution

C1 Gov, in partnership with NICE inContact, transformed NYC’s Department of Social Services call center, adopting a cloud-based CXone platform. This modernization enhanced operational efficiency, scalability, and customer service quality, effectively addressing high call volumes and integrating advanced technological solutions in public service delivery.

Seamless VoIP Telephony Upgrade by C1Gov at Joint Base Charleston

At Joint Base Charleston, C1 Gov performed a strategic replacement of outdated infrastructure to a state-of-the-art VoIP solution with Avaya’s Enterprise Session Controller. The systems upgrade enhances communication capabilities while adhering to Department of Defense standards, and achieving cost-effective, efficient telephony integration.

Enhancing Command and Control Capabilities at Vandenberg AFB with DWDM/OTN Phase 2 System

At Vandenberg Air Force Base, C1 Gov’s strategic expansion of high-speed data transport enhanced the base’s command and control capabilities for crucial military operations through the implementation a Dense Wavelength Division Multiplexing (DWDM)/Optical Transport Network (OTN) Phase 2 System.

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